lf you don't hear the 'beep-beep' sound and the device doesn't announce 'reset to factory settings' after holding the power button for 10 seconds, the reset was not successful.

①Restart the device and try the reset process again.

② lf it still doesn't work, wait for 3 seconds, then press and hold the power button for another 10 seconds.

③Repeat the process until the reset is successful.

https://www.pumpkii.com//s/f/why-cannot-i-get-the

To turn the device on or off, press and hold the Power button for 3 seconds. Sometimes, the 'beep' sound may be delayed or absent, especially during first-time use. As long as the screen or indicator light responds, the operation was successful - the beep is not required for confirmation.

This is caused by a brief software delay or leftover signal. it does not affect usage and can be safely ignored. The robot only returns to charge automatically when the battery drops below 50%. Feel free to continue using it as normal.

lf the tray fails to rotate, it may not be fully seated. Before use, remove and gently press the tray back into place, ensuring it clicks securely onto the shaft.

Afterward, test it by sending a feeding command from the app-if it rotates one section smoothly, the issue is resolved. You can repeat this check as needed.

To adjust the drop detection feature:

① Open the Pumpkii app and go to your device settings.

②Tap 'More', then toggle 'Drop Protection' on or off.

Note: Disabling this feature may increase the risk of falling in elevated or unstable environments (e.g., tabletops, stairs, uneven floors). Use caution when turning it off.