Frequently asked questions

Can I use Pumpkii when I'm in another state? I will be in Miami and my house is in California. Will the connection reach?


Yes, you can! Once the device is paired with the Pumpkii App on your phone, you can control the device from anywhere via the app! If you want to share your permission with your family or friends, they only need to download the Pumpkii app and obtain authorization from the user through the sharing function in the app, so that they can also interact with your pet anywhere. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Does it have a sleep mode? Or is it always on?


Yes! Pumpkii does have a sleep mode. If the device isn't being used for 10 minutes it will automatically enter sleep mode to help save power. Pumpkii can be used for 8 hours of continuous use, and can last up to 7 days of simple 10-15 minute daily use. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Will I be able to hear my pet? Can my pet hear me?


Yes! you can hear your pet through the device. Pumpkii features a two-way voice feature indicated by the microphone icon in the Pumpkii app. If you have any additional questions, please feel free to contact us. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Is the app compatible with IOS and android? What is the minimum operating system version?


The Pumpkii App is compatible with both IOS and Android devices. The minimum operating system version of IOS is 11.0 and for Android it is 6.0. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Can Pumpkii drive from hard surfaces to rugs and carpets surfaces?


Yes! Pumpkii can drive from hard surfaces onto a 0.6 inch thick rugs. Please make sure there is a buffer distance approximately 3 feet between Pumpkii and the rug so the device can build up enough speed to clear the floor transition. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




How do I find the app to download and install on my phone? Can it be installed on a computer?


The Pumpkii app is currently only available on Android and IOS app stores. You can scan the QR code on the instruction manual on your mobile phone, search Pumpkii" in your smartphone App Store. Before signing in, make sure you have connected to your WiFi. (WiFi needs to be in 2.4GHZ frequency band). If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Does the robot have a charging dock station to drive to when the battery is low?


The robot does not currently support automatic charging functions. However we plan to implement such features in future versions. If this answer wasn't helpful and you have any more questions, please feel free to contact us.

Best regards,
Pumpkii Customer Service Team




Can my family members and I connect to Pumpkii at the same time?


Yes, Pumpkii App has a sharing function. You can use the share function to share access to your family & friends. Click the share management button on the "My" page to share the device control function with others.

If this answer wasn't helpful and you have any more questions, please feel free to contact us. Best regards, Pumpkii Customer Service Team




I bought the old pumpkii. if i buy the new pumpkii, can i use the same android phone to control these two pumpkii robots both?


Thank you for your question.
Yes,you can still use the same smartphone to control the device however you will need to install a new app for new Pumpkii.
In the Google Store there is a "PumpkiiOV" and "Pumpkii" app. Our new and updated Pumpkii device uses the "Pumpkii" app to help bring you new and improved features while the "PumpkiiOV" app remains for older Pumpkii devices.
Next, please register an account for the new app (you can also use the old pumpkii’s account email to register). After that, you can control two Pumpkii robots on your smart phone. (OLD PUMPKII for PumpkiiOV app, NEW PUMPKII for Pumpkii app).

Best Regards,
Pumpkii Service Team